Frequently Asked Questions

Everything you need to know about Light the Night is here.  Search or read through the index of frequently asked questions.

• About the event

  • About Light The Night
  • If someone sponsors me, do they also have to pay $20 if they want to come on the night?
  • Is this the same as the Light the Night concert?
  • Who do you mean by 'angels' in our advertising?
  • Why is there a $20 registration fee this year?
  • Will food and drink be available?

• Why take part

  • How do people get leukaemia?
  • How many people are affected by blood cancers?
  • What is leukaemia?
  • What is the money I raise used for?

• Leukaemia Foundation

  • Does the Leukaemia Foundation help people with lymphoma?
  • What does the Leukaemia Foundation do?

• When and where to take part

  • Can I organise my own event?
  • Can I volunteer to help?
  • When is Light the Night?

• How to take part

  • Are pets, pushers, bicycles or skateboards allowed?
  • Can a team of us take part?
  • Can I download your logo or any pictures?
  • Can we bring a banner to carry?
  • Can we print our own T-shirts?
  • Do I have to raise funds as well?
  • Do you have a letter or email template to get me started?
  • How can I invite people to join my team?
  • How do I get my lantern?
  • How do I get people to join my team?
  • How do I join a team?
  • How do I register and pay for other people on my team?
  • How do I sign up?
  • How long is the walk?
  • If someone sponsors me, do they also have to pay $20 if they want to come on the night?
  • My kit and receipt book hasn’t arrived, where is it?
  • We want to bring children, is there a family registration fee?
  • What happens if it rains?
  • Where can I buy T-shirts and hats?
  • Where can I get fundraising tips and ideas?
  • Who can take part?
  • Why is there a $20 registration fee this year?
  • Will I receive a fundraising kit in the post if I decide to fundraise?

• Fundraising

  • Are my online donations secure?
  • Can I accept a cheque from my sponsors?
  • Can I donate to the whole team and not one person on the team?
  • Can I get a new tax receipt?
  • Can I knock on doors in my street to ask for donations?
  • Can I show on my Profile Page what people have pledged before I bank the money?
  • Can my business make a donation?
  • Can my donation be anonymous?
  • Do I have to raise funds as well?
  • Does my $20 registration fee count towards my incentive prize?
  • How can someone sponsor me by credit card?
  • How do I get sponsors?
  • How do I give receipts for an unusual amount of money? (e.g. $51)
  • How do I sponsor someone?
  • If I buy a T-shirt can the money raised be added to my fundraising total?
  • If people give me cash, how do I give people receipts?
  • If someone sponsors me, do they also have to pay $20 if they want to come on the night?
  • My sponsors can’t sponsor me online, what’s wrong?
  • What do I do if I’ve run out of receipts?
  • What does Privacy Requested mean?
  • Why can't I find the person I want to sponsor?
  • Why can't I open the tax receipt you sent me?
  • Why doesn't my total include my $20 registration fee?

• Website

  • Are my online donations secure?
  • Can I upload a business logo (if I have a business team)?
  • Can I upload videos?
  • How big can the photo be?
  • How do I delete a message on my wall?
  • How do I make changes to my Personal Profile Page?
  • How do I make changes to my Profile Page?
  • How do I make my photo smaller?
  • How do people find my Profile Page?
  • I'm not receiving your emails, why not?
  • If someone sponsors me, do they also have to pay $20 if they want to come on the night?
  • Is there a Light the Night facebook page?
  • What does banked funds mean on my Profile Page?
  • What picture formats can I upload?
  • What’s my Profile Page?
  • Where can I watch the TV commercials?
  • Where do I find the media centre/press office?
  • Why doesn't my credit card donation show on the registrants page?
  • Why doesn't my total include my $20 registration fee?
  • Why doesn't the money I've banked show on my Profile Page?
  • Why is there a $20 registration fee this year?

• Paying in money and receipt books

  • How do I pay in the money?
  • I didn’t take part – do I have to return the kit?
  • If I have lost, misplaced or thrown my receipt book away what do I do?
  • What do I do with the receipt book?
  • What’s the address for sending back the receipt book?
  • When’s the deadline for paying in my money?

• Policies and legal stuff

  • Is Light the Night covered by public liability insurance?
  • Is the $20 registration fee tax-deductible?
  • Why do I have to agree to the waiver?